Shipping Policy
LUMINHUB SDN. BHD.
📧 Email: luminhub@outlook.com
📍 Address: 345C, JALAN KENANGA 29/9, BANDAR INDAHPURA, 81000 KULAI, JOHOR
We aim to deliver your medical support products safely and promptly.
Where We Deliver
Nationwide delivery across Malaysia.
Availability depends on our courier partners’ service coverage.
Processing Orders
Orders are prepared and dispatched within 1–3 business days once payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Time
Peninsular Malaysia: 3–5 working days.
East Malaysia (Sabah & Sarawak): 5–7 working days.
Overnight delivery is not available for any order.
Delivery Costs
Shipping is free for all orders.
No additional handling charges will be applied.
Order Tracking
Tracking details will be emailed or messaged to you after dispatch.
Damages or Shortages
If your parcel arrives damaged or with missing items, contact us within 48 hours with photos and order details for resolution.
Governing Law
This shipping policy is governed by Malaysian law.
Contact Us
📧 luminhub@outlook.com | 📍 345C, JALAN KENANGA 29/9, BANDAR INDAHPURA, 81000 KULAI, JOHOR