Refund and Returns Policy
LUMINHUB SDN. BHD.
📧 Email: luminhub@outlook.com
📍 Address: 345C, JALAN KENANGA 29/9, BANDAR INDAHPURA, 81000 KULAI, JOHOR
We want you to be completely satisfied with your purchase. If you are not, please review our policy below:
Eligibility for Returns
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Returns must be requested within 30 days from the date you receive your order.
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Products must be in unused condition, with all original packaging intact, and accompanied by proof of purchase.
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For health and hygiene reasons, we cannot accept returns for adult diapers, opened acupuncture mats, used massage items, or other personal care products.
Order Cancellation
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Cancellation requests must be made within 12 hours after placing your order.
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Orders already packed or shipped cannot be canceled.
Refunds
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Once your return is approved and received, refunds will be processed to your original payment method within 7–14 business days.
Exchanges
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We do not process item-for-item exchanges. If you require a different product, please make a return (if eligible) and place a new order.
Legal
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This policy follows the laws of Malaysia.
Contact Us
If you have any questions about our refund process, contact us at:
📧 luminhub@outlook.com | 📍 345C, JALAN KENANGA 29/9, BANDAR INDAHPURA, 81000 KULAI, JOHOR