Definitions

For the purposes of this Return & Refund Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to LUMINHUB SDN. BHD.
• “Goods” refers to the kid toys and related products offered for sale on the Service, including Building Blocks, Puzzle, Baby Soft Plush, and Learning Games.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the website and services provided by LUMINHUB SDN. BHD.
• “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return & Refund Policy

At LUMINHUB SDN. BHD., customer satisfaction is important to us. We are committed to providing high-quality kid toys and products that meet your expectations. If you are not fully satisfied with your purchase, You may request a return or refund in accordance with the terms outlined below.

By placing an order with us, You agree to the terms of this Return & Refund Policy.

Return Eligibility

You may request a return within thirty (30) days from the date You receive the Goods.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition.
• The item must be returned with original packaging, accessories, manuals, labels, and tags where applicable.
• The item must not be damaged due to misuse, improper handling, or negligence.
• Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet the above conditions.

Refund Process

Once Your returned item has been received and inspected, We will notify You regarding the status of Your refund request.

If approved, the refund will be processed using the original payment method used during purchase. Processing times may vary depending on Your financial institution or payment provider.

Refunds will only be issued after the returned Goods have been successfully received and verified by Our team.

Exchanges

If You receive a product that is incorrect, damaged upon arrival, or different from the item ordered, You may contact Us within the eligible return period for assistance.

Our team will review the issue and provide further instructions where applicable.

Cancellation Policy

Orders may be cancelled within twelve (12) hours from the time the order is placed.

To request an order cancellation, please contact Us as soon as possible using the contact information provided below. Once the cancellation request is confirmed and approved, the order will be cancelled and any eligible refund will be processed accordingly.

Cancellation requests submitted after the 12-hour period may no longer be accepted if the order has already entered processing or shipping stages.

Return Inspection

All returned Goods are subject to inspection upon arrival. We reserve the right to determine whether returned items meet the conditions required for return approval.

Items that do not comply with this Policy may not qualify for a refund or exchange.

Processing Time

Please allow reasonable processing time for return evaluations, refund approvals, and payment processing after the returned Goods are received.

We will make reasonable efforts to process eligible returns and refunds as promptly as possible.

Contact Information

If You have any questions about this Return & Refund Policy or wish to request a return, refund, or cancellation, please contact Us:

LUMINHUB SDN. BHD.
Email: luminhub@outlook.com
Address: NO.05-01, JALAN API-API 9, TAMAN MEGAH RIA, 81750 MASAI, JOHOR